Service companies are challenged on a daily basis with efficient and effective allocation of their work orders and inherently their technicians. Digitalization provides an innovative solution for optimizing field service management and empowering field technicians. As produced goods become more sophisticated, machine repair difficulty increases with it hand-in-hand. Software providers such as Oracle, Microsoft and…
The rise of eCommerce and eRetail is not only accelerating the CEP market in B2C, but also among B2B shipping. Providers are looking for new innovative solutions as customers aim at higher utilization rate of their service technicians. A solution on the rise is in-van delivery, i.e. using the boot of a service van as…
Telematic units or connectivity boxes serve as the foundation for the connected vehicle. These devices can enable and manage different types of protocols such as WiFi, Bluetooth, and NFC (all wireless); Ethernet, OBD, CAN (all wired); and GPS, GLONASS, Galileo (all navigation). Additionally, they also come with vehicle parameter measuring sensors such as accelerometers. All…
CRM databases often get outdated, overstuffed, and inaccurately organized. Among the key reasons we identified are lack of rules for entering and mapping fields, no history on actions taken, unclear or no updating process, unclear responsibilities and ignored pain points from Sales side. These issues on the one hand a directly impacting the bounce, duplicate…
High levels of transparency is required for logistics providers and in-house logistics departments of companies to operate efficiently. In this era of digitalization, condition and location of assets in transport or within a warehouse is quickly becoming a necessity. Companies are adopting paperless fleet and warehouse management solutions rapidly in order to transform their logistics…