Initial Situation
- As part of its in-vehicle and smart reverse logistics offerings, our client planned to implement a digital key solution for locking and unlocking a vehicle as a retrofit solution
- As it was a new go-to-market solution with a new partner, the client had to obtain insights into the possible weaknesses of the offering across the whole process as well as survey similar market leading solutions
- Limited access to the vehicle diagnostic unit to read vital vehicle parameters such as door lock and battery statuses can result in inefficiencies
Project Objectives
- Weaknesses to be analyzed, consolidated and evaluated in terms of relevance along the process phases including key generation and transfer, vehicle access by a non-owner, and update of logs
- Compile and evaluate solutions to the identified weaknesses on a technological and feasibility level
- Analysis of market leading solutions with comparable technological infrastructure and similar use cases
- Reinforce recommended solutions with best practice learnings
challenges we faced
- Thorough understanding of the whole keyless access process on a technological level needed, due to complex interactions between hardware, software, and humans
- Limited information available via secondary research, as keyless access to vehicles using digital keys is a very recently developed business model
Acquaintance with the client
Various meetings with the technical lead of the solution in order to effectively understand the client solution model & to break down the entire process into sequence of individual steps, incl. data flow and communication protocols used
Testing
At each step along the process, stress testing was performed internally and insights from experts were used to identify possible weaknesses, later extending also to interactions between individual steps
Weakness analysis & solution identification
Evaluation of weaknesses by their frequency of occurrence and impact strength
Development of solutions based on best practice analysis, internal expertise, and expert interviews insights
Evaluation of Results & Key Findings
These solutions were then evaluated along a feasibility-effort-cost axis
Additionally, a comprehensive overview of 10+ similar market leading solutions was compiled on a technical and process level