Service companies are challenged on a daily basis with efficient and effective allocation of their work orders and inherently their technicians. Digitalization provides an innovative solution for optimizing field service management and empowering field technicians. As produced goods become more sophisticated, machine repair difficulty increases with it hand-in-hand. Software providers such as Oracle, Microsoft and…
The next wave of competitive advantage for B2B companies will come from taking swift action based on deepening customer knowledge and delivering what their customers want before their competitors do. This fundamentally changes the role of B2B marketers. They need to evolve from brand stewards, lead generation machines, and sales supporters into architects of customer…
The rise of eCommerce and eRetail is not only accelerating the CEP market in B2C, but also among B2B shipping. Providers are looking for new innovative solutions as customers aim at higher utilization rate of their service technicians. A solution on the rise is in-van delivery, i.e. using the boot of a service van as…
Telematic units or connectivity boxes serve as the foundation for the connected vehicle. These devices can enable and manage different types of protocols such as WiFi, Bluetooth, and NFC (all wireless); Ethernet, OBD, CAN (all wired); and GPS, GLONASS, Galileo (all navigation). Additionally, they also come with vehicle parameter measuring sensors such as accelerometers. All…
CRM databases often get outdated, overstuffed, and inaccurately organized. Among the key reasons we identified are lack of rules for entering and mapping fields, no history on actions taken, unclear or no updating process, unclear responsibilities and ignored pain points from Sales side. These issues on the one hand a directly impacting the bounce, duplicate…
Automotive 2 months Global scope Initial Situation To harness current digitalization trends, our client, a global automotive OEM, focused on developing vehicle-as-a-service business models Retrofittable telematic units, which were identified as central element to these business models, in order to make vehicles ‘smart’ come in different specifications, based on the core use cases served Client…
High levels of transparency is required for logistics providers and in-house logistics departments of companies to operate efficiently. In this era of digitalization, condition and location of assets in transport or within a warehouse is quickly becoming a necessity. Companies are adopting paperless fleet and warehouse management solutions rapidly in order to transform their logistics…
On May 25th, the European Union introduced General Data Protection Regulation – a new tool which was designed to increase levels of data protection and privacy of individual users with EU and EEA. The regulation is binding for all subject offering internet-based services to users located within given territory. However, the first five months of…
The automotive industry is currently witnessing a lot of changes and challenges, spearheaded by innovative start-ups who are enabling newer digitalized business models, in conjunction with the „connected car“. This is forcing the established players to transition from traditional car manufacturers to as-a-service players. As a result we´ve faced a strong shift in our projects…
Here we are, a week after Europe’s business festival for innovation and digitalization, and it is time for us to reflect on Frenus’ experience as an exhibitor. As publicized, CEBIT 2018 had a renewed concept of blending with the well-known exhibition format, packed with conferences, speakers and product displays, with the new festival addition of…
