Service companies are challenged on a daily basis with efficient and effective allocation of their work orders and inherently their technicians. Digitalization provides an innovative solution for optimizing field service management and empowering field technicians.
As produced goods become more sophisticated, machine repair difficulty increases with it hand-in-hand. Software providers such as Oracle, Microsoft and ClickSoftware are assisting service companies throughout the whole process-flow from work order management to reporting, often done by acquiring a specialist in the sector.
Innovation happens at all three stakeholders, leveraging different technologies: machine break-down detected by predictive analytics at the customers’ site, service company back office optimization with AI based on real-time weather and traffic data, and front office (on-site) assistance with AR/VR showing virtually the technicians where and how to replace parts. Combination of these emerging solutions benefits both service providers and customers, as the whole process becomes optimized, hence clearly translates into cost saving and higher customer satisfaction.
Connection to our projects
Frenus assisted a leading German automotive OEM in discovering the potential integration of field service management services in their portfolio.